Companies Must Listen; EthicsAdvantage Companies are Better Listeners

At Software Impressions, our business is based on thinking about your business – what you do and how you do it, then leveraging technology to present your data in ways that support how you do business. With EthicsAdvantage, you have a choice of how you handle issue/allegation intake.  From our perspective, the right answer is "whatever makes the most sense for you and your business."

Internal Call-Intake Management

If you choose to handle incoming calls internally, your staff simply inputs new issues and allegations directly into the EthicsAdvantage case management system, and new cases are created.

You can supplement your internal process with EA Webline to provide a secure, web-based point of contact through which case intake can be handled. Submissions through EA Webline can be entirely anonymous if the submitter chooses. EA Webline submissions also create new cases directly within the EthicsAdvantage case management system, and can trigger notifications to appropriate individuals.

Third-Party Call Centers

If working with a third-party Call Center vendor to handle incoming calls suits your business best, we’ll integrate the data your vendor receives. We have experience integrating with the leading Call Centers in the business. This means that you only need to go to one place – your EthicsAdvantage case management system – to review current and historical information.

Whatever your choice, the EthicsAdvantage case management system works for you. We integrate the best case management system available with the call-intake platform or approach of your choice.

Because our business is based on thinking about your business.